The Objective of Conduit’s Collections Solution is to deliver, for you, a highly effective arrears collection process and to minimise the cost of recovery per unit (£, €,$) of debt. It is also of high importance to minimise the possibility of any negative impact in the customer experience and to protect the Client’s Brand by implementing an ‘Early Arrears Process’.
We tailor our solution to our client’s requirements and have expertise in both Commercial and Consumer arrears. We adopt a Multi Channel Approach with Fast Mobilisation which is supported by transparent and Real Time Management Information.
Our Contact Channels normally involves the smart utilisation of SMS, e-mail, Live Agent Outbound, Automated Agent Outbound / Speech Recognition and Letter.
We try to provide as simple a solution as possible for Payments and utilise the following methods:
- Credit / debit card (agent or IVR)
- Post / cheque
- Standing order / direct debit
- Online
- Bank / post office (bar coded letter)
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