| Summary of Role: |
Working as part of the Emergency Call Answering Service Team (ECAS), the ECAS Operator will handle Emergency Service calls in an efficient and effective manner. They will also deliver excellent customer service in line with our Right First Time (RFT) Quality expectations. The ECAS Operator will communicate clearly and concisely, and possess the necessary, effective questioning skills to ensure that Customers are connected to the appropriate Emergency Service without delay. |