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News Archive 2008

A shift in focus from call quantity to quality

Irish Independent – December 2008
Contact centre service has come on in leaps and bounds in the last decade, with an emphasis on delivering satisfaction at every level, writes Peter McGuire. It’s difficult to think of a more frustrating experience than being on hold for a long period of time to a contact (call) centre, or not having the issue at hand dealt with to your satisfaction. more
 

Rhydian just called to say Thank You

The Cardiff And South Wales Advertiser – December 2008
Staff at outsourcing call centre Conduit had a surprise when X Factor star Rhydian called in to say thank you for supporting him on the hit show last year. more
 

Conduit Wins Life Line contract

Irish Examiner - September 2008
Dublin: Irish call centre firm Conduit has won a contract to provide customer service support for US health group Life Line Screening that will see 50 new jobs created. The deal will enable Life Line Screening to provide community-based health screening for a range of health problems. more
 

Call Centre firm’s new US contact to create 50 jobs

Irish Independent Business September 2008
Irish contact centre firm Conduit has won a contract to provide telephone enquiry service to Life Line Screening, a US firm that helps patients identify their risks of developing serious conditions such as strokes or heart disease. Conduit said the new contract will result in the creation of 50 jobs. Conduit also handles call centre services for client firms including Tesco and Tourism Ireland. more
 

Conduit and Life Line Screening Create 50 New Jobs

27th August 2008
Conduit, the leading Irish contact centre, has today announced that it has been appointed as exclusive European contact centre provider for Life Line Screening, a growing international preventative health screening service provider. more
 

Advice Outsourcing

Wales Business Leader – July / August 2008
As companies endeavour to cut costs more are turning to outsourcing. But it’s not all about saving cash. John Sanders looks at the other benefits and pitfalls of hiring outside help. And asks just how far businesses can go. more
 

Why call Centres are just the job

South Wales Evening Post – June 2008
What’s life like in our call centres? Chris Peregrine takes a look behind the scenes more
 

Conduit Awarded Tesco Mobile Customer Service Contract

Press Release – May 2008
Conduit, the leading Irish contact centre, has today announced a customer service agreement with the newest entrant into the Irish telecoms market, Tesco Mobile. The agreement will enable Conduit to handle an expected xxx customer service enquiries per month on behalf of Tesco Mobile in the competitive Irish telecoms sector. more
 

Conduit to take Tesco Calls

The Sunday Business Post – March 2008
Tesco Mobile has hired call centre operator Conduit to handle customer care calls for people using the new 089 mobile phone service. Conduit staff will deal with customer registrations, service queries and calls from people moving form other mobile operators to Tesco Mobile. more
 

Conduit redefines contact centre recruitment best practice

2008
Outsourcing contact centre Conduit has been recognized for best practice in recruitment at the annual Local Employment Partnership (LEP) awards at a celebration ceremony hosted by Jobcentre Plus. Conduit’s Paul Fitzpatrick picked up an award for commitment to recruiting through LEPs- the Government’s new partnership approach to helping disadvantaged jobseekers back into work. more
 
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