Conduit, the leading Irish contact centre, has today announced a customer service agreement with the newest entrant into the Irish telecoms market, Tesco Mobile. The agreement will enable Conduit to handle an expected xxx customer service enquiries per month on behalf of Tesco Mobile in the competitive Irish telecoms sector.

Under the agreement Conduit will assist Tesco Mobile customers with the following: prefix switches, registrations, general information queries, and administration requests. As part of the agreement also, the customer care team will be provided with Accent Neutralisation and Email Etiquette training programmes. The accent neutralisation training programme will assist the customer service staff in communicating effectively with a diverse and global customer base.

Commenting on the announcement, Brian Hannon, Conduit’s Business Development Manager, said: “Conduit is the leading Irish contact centre and provides a large suite of customer service products to leading Irish companies, including Tourism Ireland, Vodafone and Talk Talk. We currently receive over X calls to our call centre every year and are proud of the speed, efficiency and quality of our service.”

Brian continued: “At Conduit, we pride ourselves on delivering for our clients and it is the standards we attain on their behalf that maintains our position as the top contact centre service provider. The Tesco Mobile contract is another great win for us as we continue to expand and grow our business this year.”

Tom Britten, General Manager Tesco Mobile Ireland, said: “We are delighted to be working with Conduit. Tesco is an industry leader in its sector and we were looking for a contact centre service that could match that reputation. Tesco Mobile is a significant development for the Irish mobile phone sector, and Tesco Mobile is delighted to be working with an Irish customer contact centre provider. Conduit is a perfect fit and we look forward to working with them over the next few years.”

Tesco Mobile assisted in the development of both programmes in order to ensure that its brand identity and tone of voice was incorporated into the training. Tesco Mobile has also developed incentives for its shoppers in switching to its (089) pre-fix network. Tesco club card holders can also avail of its popular incentive which enables them to collect club card points while topping up and using their phones.